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Troubleshooting and Diagnostics
Display That means ... Cause / Action
6-6
REMOVE PAPER The paper sensor is S Remove paper
covered S Close front cover
RIBBON ERROR Ribbon problems S Unlock printer
S Open printer
S Check ribbon cassette
SYSTEM ERROR Problems with the S Switch printer off and on
system or the firmware S Error still there, call
service
UNLOCKED - S Horizontal drive S Open printer
CARRIAGE ERROR without function S Check ribbon
S Printer locking S Lock printer (see diagram
procedure faulty 6.8.1 Locking Procedur)
S Check if print head is in its
park positon
UNLOCKED COVER Rear cover will be S Wait
unlocked
UNLOCKED - S No ribbon cassette S Check ribbon cassette
CHECK RIBBON ... detected S Move print head into park
S Printer unlocked S Lock printer (see diagram
position
6.8.1 Locking Procedur)
UNLOCKED - Ribbon problems S Open printer
RIBBON ERROR S Check ribbon cassette
S Lock printer (see diagram
6.8.1 Locking Procedur
or 6.8.3 Ribbon Error)