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Troubleshooting and Diagnostics
6-7
6.3 No Printout
S Self-test printout does not start
S Make sure that you have closed the cover.
S Check if paper is loaded in the printer.
S Refer to paragraph 1.8 Paper Loading.
S Printing does not start
S Make sure that the READY or BUSY message is displayed. If there is a
different message displayed please look into the above error message
table.
S Make sure that the printer is connected to the host computer. (Refer to
paragraph 1.10 Connecting to the System). Make sure that connectors
are properly fixed at both ends.
S Make sure that the printer is receiving data from the host computer.
S Make sure that the correct protocol is enabled. (Refer to page and
appendix A Interface Description).
S Make sure that you have selected the correct port (if the shared mode
has not been selected).
S Make sure that paper is loaded.
S Make sure that the ribbon is installed.
S Examine the ribbon path.
S The ribbon feed guides are not in the right posotion (see paragraph
1.6 Ribbon Installation)
S Fanfold paper does not advance
S Make sure that the right paper tractor is selected.
S Single sheet paper does not advance
S Make sure that the paper source MANUAL or BIN x (x = 1 up to 3) is
selected.