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9. Help
60
For Fax Advantage assistance, call 1-800-435-7329.
L The unit is checking that there is no slack or
crease on the ink film. Wait for a moment
while the check is completed.
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REDIAL TIME OUT
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
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REMOVE DOCUMENT
L The document is jammed. Remove the
jammed document (page 66).
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TRANSMIT ERROR
L A transmission error occurred. Try again.
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UNIT OVERHEATED
L The unit is too hot. Stop using the unit for a
while and let the unit cool down.
Frequently As ked Questions
9.3 When a function does
not work, check here
9.3.1 Initial settings
I cannot hear a dial tone.
L If you used a splitter to connect the unit,
remove the splitter and connect the unit to the
wall jack directly. If the unit operates properly,
check the splitter.
L Disconnect the unit from the telephone line
and connect the line to a known working
telephone. If the working telephone operates
properly, contact our service personnel to
have the unit repaired. If the working
telephone does not operate properly, contact
your telephone company.
L The power cord or telephone line cord is not
connected. Check the connections.
L If you connected the fax machine through a
computer modem, connect the fax machine
directly to a telephone line jack.
I cannot make calls.
L The dialing mode setting may be wrong.
Change the setting (feature #13, page 51).
The unit does not ring.
L The ringer volume is turned OFF. Adjust it
(page 20).
L The TAM ring setting of feature #06 is set to
“RINGER OFF”. Change to another ring
setting (page 51).
9.3.2 General
The unit displays “CHECK PAPER” though the
paper is inserted.
L The paper is inserted halfway. Insert it
correctly (page 12) and press {START} to
clear the message.
The other party complains they only hear a
fax tone and cannot talk.
L FAX ONLY mode is set. Tell the other party
the number is only used for faxes.
L Change the receiving mode:
– TAM/FAX mode (page 35) or TEL mode
(page 34)
L If you use a Distinctive Ring service, make
sure you have set the same ring pattern
assigned by the telephone company (page
38).
FP145.book Page 60 Thursday, January 15, 2004 10:46 AM