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9. Help
61
For Fax Advantage assistance, call 1-800-435-7329.
The {REDIAL}/{PAUSE} button does not
function properly.
L If this button is pressed during dialing, a
pause will be inserted. If pressed
immediately after a dial tone is obtained, the
last number dialed will be redialed.
The receiving mode does not function
properly.
L The Distinctive Ring is set (feature #31 on
page 38).
During programming, I cannot enter the code
or ID number.
L All or part of the numbers are the same as
another code or ID. Change the number:
– remote operation ID: feature #11 on page
51.
– fax activation code: feature #41 on page
53.
– password for mailbox 1: feature #51 on
page 53.
– password for mailbox 2: feature #52 on
page 54.
The ink film runs out quickly.
L Even if there are only a few sentences, every
page that comes out of the machine is
considered as a full page.
L Turn off the following features:
– sending report: feature #04 on page 51.
– journal report: feature #22 on page 52.
– Caller ID list: feature #26 on page 52.
The unit beeps.
L Recording paper/ink film has run out. Press
{STOP} to stop the beeps and install
paper/ink film.
Whenever I try to retrieve my voice mail
messages, I am interrupted by the fax tone.
L You are probably entering {*}{#}{9}. This is
the default setting for the fax activation code.
If you use a voice mail service, turn the fax
activation feature OFF or reprogram the
activation code (feature #41 on page 53).
The speakerphone is not working.
L Use the speakerphone in a quiet room.
L If you have difficulty hearing the other party,
adjust the volume.
9.3.3 Fax – sending
I cannot send documents.
L The other party’s fax machine is busy or has
run out of recording paper. Try again.
L The other party’s machine is not a fax
machine. Check with the other party.
L The other party’s fax machine failed to
answer the fax automatically. Send the fax
manually (page 30).
I cannot send a fax overseas.
L Use the overseas transmission mode of
feature #23 (page 52).
L Add two pauses at the end of the telephone
number or dial manually.
The other party complains that letters on
their received document are distorted or not
clear.
L If your line has special telephone services
such as call waiting, the service may have
been activated during fax transmission.
Connect the unit to a line that does not have
these services.
L An extension telephone on the same line is
off the hook. Hang up the extension
telephone and try again.
L Try copying the document. If the copied
image is clear, there may be something
wrong with the other party’s machine.
The other party complains that smudges or
black lines appear on their received
document.
L The scanner glass, white plate or rollers are
dirty with correction fluid, etc. Clean them
(page 67). Please do not insert the document
before correction fluid has dried completely.
9.3.4 Fax – receiving
I cannot receive documents.
L When you have a single telephone line and
subscribe to a voice mail service, you must
also subscribe to a Distinctive Ring service
(page 38).
L The ink film is empty. Replace the ink film
with a new one (page 11).
I cannot receive documents automatically.
L The receiving mode is set to TEL mode.
Change the receiving mode:
– TAM/FAX mode (page 35) or FAX ONLY
mode (page 35).
FP145.book Page 61 Thursday, January 15, 2004 10:46 AM