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Troubleshooting
Reinstalling Software
What is “Reinstallation”?
Reinstallation refers to formatting the hard disk, and reinstalling Windows.
When is “Reinstallation” necessary?
z When Windows does not start up, or when Windows operation is unstable and can-
not be recovered.
z When using the hard disk with two partitions.
Preparing
z You will need the Product Recovery DVD-ROM (included).
Confirm the following
z Remove all peripherals (including a mini port replicator) and SD memory cards.
Especially, when a USB floppy disk drive or a USB CD/DVD drive is connected, the
reinstallation does not operate properly. Remove them.
Reinstallation Procedure
When reinstallation procedure is performed, the contents of the hard disk will be erased. Be sure to back up data on
your hard disk to another media or to an external hard disk before running the reinstallation procedure.
The reinstallation procedure will return the computer to its original condition.
z If you have created partitions for data, the data may be erased or become corrupt as a result of the reinstallation
procedure.
z Even if reinstallation is executed, the number of times that the DVD video region code can be set will not be
returned to the state set at the time of factory shipment.
Before Reinstallation
Change the settings in the Setup Utility.
Use the Product Recovery DVD-ROM to execute reinstallation. (About 20 minutes)
Return the Setup Utility settings to their default values.
Setup Windows.
Change the settings in the Setup Utility. (Only when necessary)
If you can connect to the Internet, perform Windows Update.
(Î “To Update this Computer to its Latest Version” in onscreen Reference Manual)