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137
Problem Solving
Problem Solving
Troubleshooting
If You Have Any of These Problems
Troubleshooting
Mode Symptom Cause / Action page
During Transmission Document doesn't
feed/multiple feed
1. Check that your document is free of staples and paper
clips, and that it is not greasy or torn.
2. Check that your document is the right type to send through
a fax machine by consulting the list on "Documents You
Cannot Send". If your document has the characteristics
listed, make a photocopy of your document and send the
copy instead.
3. Check that the document is loaded properly.
4. Adjust the ADF Pressure.
42
43
148
Document jam The information code 030 or 031 will appear on the display if
the document becomes jammed.
145
Does not stamp 1. Check if Stamp LED is lit.
2. Check Fax parameter No. 04 and No. 28 settings.
45
36
37
Stamp too light Replace stamp. 149
Transmission Copy
Quality
Vertical lines on the
transmitted document
Check own copy quality. If copy is OK, your machine has no
problem, so report to the receiving party that they have a
problem. If copy is NG, clean the Document Scanning Area.
146
Transmitted document
is blank
1. Make sure the document is set face down.
2. Check own copy quality. If copy is OK, your machine has
no problem, so report to the receiving party that they have a
problem. If copy is NG, clean the Document Scanning
Area.
146
During Reception No recording paper The information code 010 will appear on the display if the
paper runs out.
20
Recording paper jam The information code 001, 002, 007 or 008 will appear on the
display if the paper gets jammed.
144
Recording paper
doesn't advance into
machine
Make sure that there is paper in the Paper Cassette. Follow
the instructions for loading paper.
20
Recording paper
doesn't eject after
printing
Check to see if the recording paper is jammed inside of the
machine.
144
Recording papers are
not stacked in
sequence. Machine
does not print from the
last page received.
Check if Fax Parameter No. 65 is set to valid. 39
Document auto
reduction doesn't work
Check Print Reduction settings. 72
Out of toner The information code 041 will appear on the display if the
Toner Cartridge runs out of toner.
18
Continued on the next page...
Printout Journals
and Lists
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