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Troubleshooting 6-1
TROUBLESHOOTING
This chapter provides solutions to minor problems that may occur.
It also describes the verifier’s LED indicators.
Problem Action
Verifier does not scan the
bar codes properly.
Make sure you configured the verifier to
scan the bar codes on your format.
Check the reflectance profile. Refer to
the SV Series Operator’s Guide for more
information.
Printer imaging error.
Clear the error. Make sure the printer is
configured to use the verifier.
See “Setting the State,” in Chapter 5 for
more information. Resend the format
and batch.
Verifier is not working after
loading or changing
supplies.
Turn off the printer. Wait several
seconds and then turn on the printer.
Make sure the printer is configured to
use the verifier. See “Setting the State,”
in Chapter 5 for more information.
Resend the format and batch.
A bar code on the top of the
label does not scan.
Make sure the bar code is not located in
the 0.50-inch no-scan zone at the trailing
edge of the label.
Verifier keeps logging data. Do not let the verifier stop on a bar code
when logging data, because it logs
unwanted data.
When storing a verifier
configuration in the printer,
a 409 error appears on
printer’s display.
Before you save the configuration to the
printer’s flash memory, you must format
flash memory. From the Main Menu,
select Setup, Flash Memory, and
Format Flash. Formatting flash memory
is only required once during initial printer
setup.
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