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Line one lists the printer model number (M9855) and line two gives
the version of software in the printer.
Printing a Test Label
1. From the Diagnostics Menu, press l or r until you see
DIAGNOSTICS
l User Diag r
2. Press Enter/Pause and r until you see
USER DIAG
l Test Label
3. Press Enter/Pause. The following test labels print.
The first label shows the printer’s configuration by packet (A-G).
The second label shows the model number, software version,
stock count, voltage, print contrast, printhead resistance, number
of bad dots, and installed options. The test label also shows an
inch count for the high energy ribbon. This information will help
Technical Support diagnose the problem. Refer to the optional
Packet Reference Manual for more information about the test label.
You can also print a test label by pressing l and r at the same
time. Hold for one second and release. If test labels do not print,
call Technical Support.
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Diagnostics & Troubleshooting