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Problem Corrective Action
Printer fails to respond to
the keyboard, during data
entry. RECHARGE does
not appear in the display.
Turn the power off and switch to a
fully charged handle.
Handle does not hold a
charge, or the handle
doesn’t fully charge when
recharged.
Generally, switch handles only when
you see RECHARGE, or when there
is no charge in the battery.
Call Monarch Sales and Service.
Printer will not feed. Turn the power off and switch to a
fully charged handle.
Make sure the platen cover is
completely closed.
Check for correct supply stock that
is black marked.
Reload the supplies.
Check the label and backing paper
tracks per instructions.
Slow or sluggish supply
feeding.
Make sure the supplies are loaded
correctly.
Check the label and backing paper
tracks per instructions.
Handle won’t charge. Make sure the handle is connected
correctly.
Make sure the charger is plugged
into a live outlet.
Clean the printer per instructions.
No display. Make sure the power switch is on.
Turn the power off and switch to a
fully charged handle.
6. Messages and Troubleshooting
51