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38 Philips · PPF 725 · PPF 755
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Troubleshooting
· Troubleshooting
General Information
The time and date flash on the display. You must check the time and date after a short power
failure. Confirm with OK.
Problems when Faxing or Printing
Faxes sent are of poor quality. Change the resolution from RESOL.: STANDARD to
RESOL.: FINE or RESOL.: PHOTO.
Change the contrast.
Clean the scanner and the document feed slot.
Test the device by making a copy of the document. If the
device is in order, the device of the recipient might be
defective.
The device produces black lines when sending or print-
ing.
Clean the scanner and the document feed slot.
Copy is blank. Insert the documents face up into the document feeder.
Printing is interrupted. Paper or document jam, no paper or ink film. Follow the
instructions on the display and in the error report.
There could be a small pause after printing several pages.
The device continues printing automatically.
No printing Check if you have inserted clamped paper correctly. The
lever on the right hand side next to the paper feeder
must be folded backwards.
Documents are not properly fed. Clean the scanner and the document feed slot.
Problems with the Connection
The device rings once, remains silent for a short while
and starts ringing again.
This is absolutely normal. The fax switch checks the call
after the first ring. If it is a voice call, the device continues
to ring.
No dial tone Check the installation of the device. Connect the tele-
phone cable to the socket marked LINE. Insert the tel-
ephone plug into your PTT line socket.
Fax transmissions are constantly interrupted. Try to send the fax manually: Press l, and dial the
number. If the recipient is using an answering machine,
wait until you hear a whistling tone. Press o.
It is possible that the recipient's device is not ready to
receive.
You hear a whistling tone or silence in the handset. The call is a fax: Press o on the device. Press *5
on the additional telephone. Hang up.
No fax reception or a short fax audio signal as message
on the answering machine
Using function 51, set the number of rings for the fax
switch to 4 and the total number or the number of rings
for the answering machine (model dependent) to 5 (see
also chapter Setting the Fax Switch, page 29).
You cannot simultaneously use the answering machine
facility of your telephone service provider (= voice-mail
box) and receive faxes on your devices (see also chapter
Voice Mailbox, page 31).