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10 • Troubleshooting
10-2 SV62146 Rev. D
How to
Troubleshoot
your Mailing
System
This chapter contains a list of problems you may encounter while using
your DM Series™ System.
Review the problems and if you are unable to find a solution, call the Help
Desk or you can schedule a request for service at our web site. Refer to the
Pitney Bowes Contact Information List at the front of this guide for the
phone number of the Help Desk and the web site addresses.
Width Sensor
Warnings
When mail is run in W-O-W® mode, the width sensor(s) used for Oversize
and Dimensional Rating are tested automatically. If the system detects a
problem with the sensor(s), the following warning message displays on the
IntelliLink® Control Center, indicating that the Width Sensor is not func
-
tional:
“The sensor that checks mail width is not operational.
Disable width sensor and continue weighing mail?”
• Select Yes, Disable Width Sensor to disable the sensor and continue
processing mail in W-O-W® mode without Oversize detection.
• Select No, Select Another Mode to select another mode such as Key
In Postage or Seal Only to process other mail types until a service rep
-
resentative arrives.
Contact the Help Desk if you receive a width sensor warning on your mail-
ing system.
Hopper
Sensitivity
Adjustments
The Hopper Sensitivity adjustments improve mail piece sensing capabilities
on the mailing system, eliminating the need to press down on the hopper
mail stack to activate the feeder.
1. Press the Menu key.
2. Press the down arrow key and select Adjust Feeder Deck Sensor.
• Press the right arrow key to view specific instructions about sensi-
tivity adjustments.
• Select Increase by 1 to increase the sensitivity of the Hopper Sen-
sor.
• Select Return to Factory Default to set the Hopper Sensor to the
default setting.
3. Press Enter when done.