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10 • Troubleshooting
10-14 SV62146 Rev. D
Wrong ad or inscrip-
tion, yet appears in
menu list.
Mailing system is reset to factory
default mode.
1. Select desired graphic.
2. Push the Menu key.
3. Select Meter Stamp Options.
4. Select Advertisements or Inscriptions.
5. Change the Normal Preset Timeout. See
Chapter 5, Mailing System Setup for more
information.
IntelliLink® Control Center Problems
Description Possible Causes Solution
Weigh-On-The-Way® Problems
Description Possible Causes Solution
No postage was
printed on the piece
of mail.
• Mail is too heavy for selected
class, OR
• Mail is too light for selected
class.
Select a new class. Press Start to continue.
Negative weight or
calibration error.
W-O-W® scale not at zero weight. Press the Menu key and select Zero Scale.
If not resolved, call for service.
Invalid weight. Weight is invalid for selected
class.
Select a new class. Press Start to continue.
Unstable weight. Scale cannot define weight. Be sure system is steady. Make sure there is
not air movement over and around the system.
W-O-W® won’t dis-
play zero.
• Vibration interference
occurred on the table.
• Something is touching weigh-
ing area or machine exit.
• Wind current over platform
from fan, air duct.
• Tapping mail on machine
cover.
Press the Menu key and select Zero W-O-W®.
Scale won’t display
zero.
• Vibration interference
occurred on the table.
• Something is touching weigh-
ing area or machine exit.
• Wind current over platform
from fan, air duct.
Press the Menu key and select Zero Scale.
Re-zero failed. Scale cannot define zero weight. Call for service.