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Technical Support
If you are having a problem using an AP and cannot resolve it with the information in Troubleshooting the AP-2000,
gather the following information and contact ORiNOCO Technical Support:
• List of ORiNOCO products installed on your network; include the following:
– Product names and quantity
– Part numbers (P/N)
– Serial numbers (S/N)
• List of ORiNOCO software versions installed
– Check the HTTP interface’s Version screen
– Include the source of the software version (e.g., pre-loaded on unit, installed from CD, downloaded from
Proxim Web site, etc.)
• Information about your network
– Network operating system (e.g., Microsoft Networking); include version information
– Protocols used by network (e.g., TCP/IP, NetBEUI, IPX/SPX, AppleTalk)
– Ethernet frame type (e.g., 802.3, Ethernet II), if known
– IP addressing scheme (include address range and whether static or DHCP)
– Network speed and duplex (10 or 100 Mbits/sec; full or half duplex)
– Type of Ethernet device that the Access Points are connected to (e.g., Active Ethernet power injector, hub,
switch, etc.)
– Type of Security enabled on the wireless network (None, WEP Encryption, 802.1x, Mixed)
• A description of the problem you are experiencing
– What were you doing when the error occurred?
– What error message did you see?
– Can you reproduce the problem?
– For each ORiNOCO product, describe the behavior of the device’s LEDs when the problem occurs
You can reach ORiNOCO Technical Support as described below.
NOTE
Online support is available, and the latest software and documentation is available for download at
http://support.proxim.com
For the U.S. and Canada:
Phone: 1-866-ORiNOCO (1-866-674-6626)
International
Phone: +1 408-542-5390
Europe, the Middle East, and Africa (EMEA):
Your local supplier in the EMEA region is trained to give you the support you require. Local suppliers have direct
access to the ORiNOCO Technical Support Center and will help you in every way they can.