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PROBLEM SOLVING
7.5
Solving General Printing Problems
Problem
The printer prints, but
the text is wrong,
garbled, or incomplete.
(continued)
Pages print, but are
blank.
The illustrations print
incorrectly in Adobe
Illustrator.
Possible Cause
The software application
is malfunctioning.
The toner cartridge is
defective or out of toner.
The file may have blank
pages.
Some parts, such as the
controller or the board,
may be defective.
The setting in the
software application is
wrong.
Solution
Try printing a job from another
application.
Replace the toner cartridge.
Check the file to insure it does not
contain blank pages.
Contact a service representative.
Print the document with the Bitmap
Printing checkbox in the Print dialog
box.
ATTENTION: The lifetime of the transfer roller
If you have any printing problem after your printer prints about 50,000 pages,
you must contact the customer service to replace the transfer roller.