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PROBLEM SOLVING
7.14
Solving Print Quality Problems
Problem
Solution
• If characters are improperly formed and producing hollow
images, the paper stock may be too slick. Try a different
paper. See “Paper Specifications” on page A.2.
• If characters are improperly formed and producing a wavy
effect, the scanner unit may need service. Verify that it
also occurs on a demo page by pressing the Demo button
on the control panel when the printer is ready. For service,
contact a service representative.
Misformed characters
• Check the paper type and quality. See “Paper
Specifications” on page A.2.
• Insure the paper or other media is loaded correctly and the
guides are not too tight or too loose against the paper
stack.
Page skew
Background scatter results from bits of toner distributed on
the printed page.
• The paper may be too damp. Try printing with a different
batch of paper. Do not open packages of paper until
necessary so that the paper does not absorb too much
moisture.
• If background scatter occurs on an envelope, change the
printing layout to avoid printing over areas that have
overlapping seams on the reverse side. Printing on seams
can cause problems.
• If background scatter covers the entire surface area of a
printed page, adjust the print resolution through your
software application or the printer properties.
Background scatter