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ROUBLESHOOTING
9.12
Printing Problems
Condition Possible cause Suggested solutions
The machine
does not print.
The machine is not
receiving power.
Check the power cord connections. Check
the power switch and the power source.
The machine is not
selected as the default
printer.
Select
Samsung MFP 560 Series
as
your default printer in your Windows.
Check the machine for
the following:
• The front or rear
cover is not closed.
• Paper is jammed.
• No paper is loaded.
• The toner cartridge
is not installed.
After locating the problem, clear it.
• Close the cover.
• Clear the paper jam. See page 9.3.
• Load paper. See page 1.12.
• Install the toner cartridge. See
page 1.10.
If a printer system error occurs, contact
your service representative.
The connection cable
between the computer
and the machine is not
connected properly.
Disconnect the printer cable and
reconnect it.
The connection cable
between the computer
and the machine is
defective.
If possible, attach the cable to another
computer that is working properly and
print a document. You can also try using a
different printer cable.
The port setting is
incorrect.
Check the Windows printer setting to
make sure that the print job is sent to the
correct port, for example, LPT1. If the
computer has more than one port, make
sure that the machine is attached to the
correct one.
The machine may be
configured incorrectly.
Check the printer properties to ensure
that all of the print settings are correct.
The printer driver may
be incorrectly
installed.
Remove the printer driver and then
reinstall it; see page 1.21 and page 1.21
respectively.
The machine is
malfunctioning.
Check the display message on the control
panel to see if the machine is indicating a
system error.