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ROUBLESHOOTING
9.19
9
Copying Problems
Character Voids
Character voids are white areas within the parts of
characters that should be solid black:
• If you are using transparencies, try another type of
transparency. Due to the composition of the transparency,
some character voids are normal.
• You may be printing on the wrong surface on the paper.
Remove the paper and turn it around.
• The paper may not meet paper specifications. See “Paper
Specifications” on page A.6.
Horizontal stripes
If horizontally aligned black streaks or smears appear:
• The toner cartridge may be installed improperly. Remove and
reinsert the cartridge.
• The toner cartridge may be defective. Remove the toner
cartridge and install a new one. See “Replacing the Toner
Cartridge” on page 8.9.
• If the problem persists, the machine may require repair.
Contact a service representative.
Curl
If the printed paper is curl or paper does not feed into the
printer:
• Turn the stack of paper over in the paper tray. Also try
rotating the paper 180° in the paper tray.
• Try printing to the rear output slot.
Condition Suggested solutions
Copies are too light or too
dark.
Use the
Darkness
button to darken or lighten the
background of the copies.
Smears, lines, marks or
spots appears on copies.
• If defects are on the original document, press the
Darkness
button to lighten the background of your
copies.
• If no defects are on the original document, clean the
Scan unit. See page 8.5.
Copy image is skewed.
• Ensure that the original document is positioned
correctly in the ADF (Automatic Document Feeder).
• Check that the copy paper is loaded correctly.
Blank copies print out. Ensure that the original document is face down in the
ADF.
Condition Suggested solutions
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