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ROUBLESHOOTING
9.13
9
The machine
selects print
materials from
the wrong
paper source.
The paper source
selection in the printer
properties may be
incorrect.
For many software applications, the paper
source selection is found under the
Paper
tab within the printer properties.
Select the correct paper source. See
page 3.8.
A print job is
extremely
slow.
The job may be very
complex.
Reduce the complexity of the page or try
adjusting the print quality settings.
The maximum print speed of your
machine is 17 PPM for Letter-sized paper
16 PPM for A4-sized paper.
Half the page
is blank.
The page orientation
setting may be
incorrect.
Change the page orientation in your
application. See page 3.3.
The paper size and the
paper size settings do
not match.
Ensure that the paper size in the printer
driver settings matches the paper in the
tray.
The machine
prints, but the
text is wrong,
garbled, or
incomplete.
The printer cable is
loose or defective.
Disconnect the printer cable and
reconnect. Try a print job that you have
already printed successfully. If possible,
attach the cable and the machine to
another computer and try a print job that
you know works. Finally, try a new printer
cable.
The wrong printer
driver was selected.
Check the application’s printer selection
menu to ensure that your machine is
selected.
The software
application is
malfunctioning.
Try printing a job from another
application.
The operating system
is malfunctioning.
Exit Windows and reboot the computer.
Turn the machine off and then back on
again.
Condition Possible cause Suggested solutions