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CARE AND MAINTENANCE
6.8 C
HAPTER
S
IX :
C
ARE AND
M
AINTENANCE
6
Fixing Fax Problems
¥ No operation? No display? Buttons not operating?
Unplug the machine and plug it in again. Check that the AC socket is live, by plugging
in a lamp. Check the fuse or circuit breaker for the plug.
¥ No dial tone?
Check that the phone cord is connected properly. Check the phone socket in the wall
by plugging in another phone.
¥ Numbers stored in memory donÕt dial correctly?
Check to make sure theyÕre programmed correctly. Print a phone number list
(see page 5.15).
¥ CanÕt close the paper cover?
Make sure the paper is inserted correctly. Check the paper roll size. (see page 2.3).
¥ Document doesnÕt feed into the machine?
Be sure the document is not wrinkled and that you are putting it in correctly. Check
that the document is the right size, not too thick or thin. See page 3.2.
¥ Fax wonÕt send?
Make sure you load the document correctly. Did you hang up the handset after
pressing START/COPY? See page 3.1.
¥ CanÕt receive faxes automatically?
One of the Receive Mode indicators should be on. Be sure the handset is in the cradle.
Is there paper in the machine? See page 2.3, 3.5
¥ CanÕt manually receive?
Be sure to return the handset to the cradle after pressing START/COPY.
¥ CanÕt receive a document by polling?
The other party may be using a poll code.
¥ Received faxes are partially blank?
The remote machine may need maintenance. A noisy phone line can also cause errors.
Check your own machine by making a copy.
¥ Received faxes are spotty or are missing lines?
Check if your phone lines are noisy from stormy weather or construction activity.
Check if the print head is clean by making a copy.
¥ Received faxes are of poor quality?
The machine sending you a fax may have a dirty scan glass. Check for a noisy phone
line.
¥ Fax received, but paper is blank?
Check to make sure the paper roll isnÕt inserted backwards. See page 2.3.
EURO(M)-Chapter 6 3/26/98 3:37 PM Page 9