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Troubleshooting
How to Use the
Online Manual
Printer Properties Print Maintenance Troubleshooting
Paper Jam
If a paper jam occurs, refer to the steps below to remove the paper.
1
11
1
Open the jam cover located on the rear of the
printer to remove the jammed paper.
Gently pull the jammed paper upward by holding both edges
of the paper.
If you cannot remove the jammed paper from the jam cover,
refer to the next step.
2
22
2
Take off the output tray to remove the jammed
paper.
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3
Close the jam cover, insert the output tray and
press the paper button.
Make sure the paper lamp is not blinking.
When paper is jammed, the paper lamp will blink fast.
After removing the jammed paper, be sure to align the
paper guide to the paper in the paper tray.
If the jammed paper will not come out easily, try pulling
in the opposite direction. Do not pull too hard as this
may damage the printer mechanism. Do not re-use
any sheets of paper that have jammed.