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41388601TH Rev.2 101 /
6.5.1 LCD Message List
The printer indicates a Service Call Error message on the LCD as shown below, detecting an
unrecoverable error.
Service Call
nnn : Error
Note:
nnn is an error code.
When the Service Call message is displayed, the error information corresponding to the error code
appears on the lower line of the LCD. The meaning and solutions of each error code are listed in
the Table 6-1-1.
Table 6-1-1 Operator Alarms (1/5)
Message Cause Error Description Solutions
Service Call
001: Error
~
011: Error
CPU Exception
Is the error message displayed again?
Is the error message displayed again?
Yes
Yes
Turn the printer off/on.
Replace the CRM board.
(The EEPROM needs replacement.)
Service Call
020: Error
CU ROM Hash
Check Error 1
Is the program ROM DIMM installed
properly?
Can the printer recover from the error by
replacing the program ROM DIMM?
No
Yes
No
Re-install the program ROM DIMM.
Replace the program ROM DIMM.
Replace the CRM board.
(The EEPROM needs replacement.)
Service Call
030: Error
CU Slot1 DIMM
RAM Check Error
Is the concerned RAM DIMM installed
properly?
Can the printer recover from the error by
replacing the RAM DIMM?
No
Yes
No
Re-install the concerned RAM DIMM.
Replace the RAM DIMM.
Replace the CRM board.
(The EEPROM needs replacement.)
Service Call
031: Error
CU Slot2 DIMM
RAM Check Error
Is the concerned RAM DIMM installed
properly?
Can the printer recover from the error by
replacing the RAM DIMM?
No
Yes
No
Re-install the concerned RAM DIMM.
Replace the RAM DIMM.
Replace the CRM board.
(The EEPROM needs replacement.)
Service Call
032: Error
CU Slot3 DIMM
RAM Check Error
Is the concerned RAM DIMM installed
properly?
Can the printer recover from the error by
replacing the RAM DIMM?
No
Yes
No
Re-install the concerned RAM DIMM.
Replace the RAM DIMM.
Replace the CRM board.
(The EEPROM needs replacement.)
Service Call
033: Error
CU Slot4 DIMM
RAM Check Error
Is the concerned RAM DIMM installed
properly?
Can the printer recover from the error by
replacing the RAM DIMM?
No
Yes
No
Re-install the concerned RAM DIMM.
Replace the RAM DIMM.
Replace the CRM board.
(The EEPROM needs replacement.)
Service Call
034: Error
RAM Configuration
Error.
The CU RAM
installation or
derwas not followed.
Is the installation order followed?
Can the printer recover from the error by
replacing the RAM DIMMs?
No
Yes
No
Correct the installation order.
Replace the RAM DIMMs.
Replace the CRM board.
(The EEPROM needs replacement.)
Service Call
035: Error
Slot1 RAM Spec Error.
The CU RAM Slot1
DIMM specification
is not supported.
Is the RAM DIMM a genuine part?
Is the concerned RAM DIMM installed
properly?
Can the printer recover from the error by
replacing the RAM DIMM?
No
No
Yes
No
Use a genuine RAM DIMM.
Re-install the concerned RAM DIMM.
Replace the RAM DIMM.
Replace the CRM board.
(The EEPROM needs replacement.)
Service Call
036: Error
Service Call
037: Error
Service Call
038: Error
Slot2 RAM Spec Error.
Slot3 RAM Spec Error.
Slot4 RAM Spec Error.
The CU RAM Slot2
DIMM specification
is not supported.
Is the RAM DIMM a genuine part?
Is the concerned RAM DIMM installed
properly?
Can the printer recover from the error by
replacing the RAM DIMM?
No
No
Yes
No
Use a genuine RAM DIMM.
Re-install the concerned RAM DIMM.
Replace the RAM DIMM.
Replace the CRM board.
(The EEPROM needs replacement.)
Is the RAM DIMM a genuine part?
Is the concerned RAM DIMM installed
properly?
Can the printer recover from the error by
replacing the RAM DIMM?
No
No
Yes
No
Use a genuine RAM DIMM.
Re-install the concerned RAM DIMM.
Replace the RAM DIMM.
Replace the CRM board.
(The EEPROM needs replacement.)
Is the RAM DIMM a genuine part?
Is the concerned RAM DIMM installed
properly?
Can the printer recover from the error by
replacing the RAM DIMM?
No
No
Yes
No
Use a genuine RAM DIMM.
Re-install the concerned RAM DIMM.
Replace the RAM DIMM.
Replace the CRM board.
(The EEPROM needs replacement.)
The CU RAM Slot3
DIMM specification
is notsupported.
The CU RAM Slot4
DIMM specification
is notsupported.