Sony C9000 Printer User Manual


 
41388601TH Rev.2 104 /
Table 6-1-1 Operator Alarms (4/5)
Install New Drum
350: Y Drum Life
351: M Drum Life
352: C Drum Life
353: K Drum Life
End of the ID unit life.
26,000 or more
copies printed.
Is it displayed soon after the ID unit
replacement?
Yes
No
Confirm the life of the ID unit.
Replace the ID unit.
Install Duplex Unit
360: No Duplex
unit
The Duplex unit is
removed from the
printer.
Recovered if the Duplex unit is inserted
again?
Yes
No
Normal
Replace the Duplex unit or Engine board.
Check DUPLEX
370: Paper Jam
Paper jam detected
after paper reverse in
the Duplex unit.
1) Is a paper jammed in the Duplex unit? Yes
No
Remove the jammed paper.
Check the Duplex unit, or replace it.
Check DUPLEX
371: Paper Jam
Paper jam detected
at the Duplex unit
1) Is a paper jammed in the Duplex unit? Yes
No
Remove the jammed paper.
Check the Duplex unit, or replace it.
Check DUPLEX
372: Paper Jam
Paper jam detectedd
uring paper feed
from the Duplex unit.
1) Does misfeed occur in the Duplex unit? Yes
No
Remove the misfed paper and close
the cover.
Check the Duplex unit, or replace it.
Open Side Cover
380: Paper Jam
Paper jam during
paper feed from the
Cassette 1, 2, 3, 4 or 5.
1) Does misfeed occur in the specified
cassette?
Yes
No
Remove the jammed paper and install
the cassette.
Check the Cassette 1, 2, 3, 4 or 5, or
replace it.
Open Stacker
Cover
381: Paper Jam
Paper jam detected
btwn the B ID and
Fuser.
1) Is a paper jammed between the Y ID and
Fuser?
2) Is the load on the Fuser unit normal?
Yes
No
Remove the jammed paper.
Replace the Fuser unit.
Open Stacker
Cover
382: Paper Jam
Paper jam detected in
the Fuser unit or btwn
the Fuser and paper
ejection.
1) Is a paper jammed in the Fuser unit or
between the Y ID and Fuser unit?
2) Is the Paper eject switch work normally?
Yes
No
Remove the jammed paper.
Replace the Fuser unit.
Open Stacker
Cover
383: Paper Jam
Paper jam detected
on paper entering
the Duplex unit.
1) Is a paper jammed at the entrance of the
Duplex unit or in the unit?
Yes
No
Remove the jammed paper and close.
Check the Duplex unit, or replace it.
Check MP Tray
390: Paper Jam
Paper jam during
paper feed from the
MP Tray.
1) Does misfeed occur around the MP Tray? Yes
No
Remove the misfed paper and close the
cover.
Check the MP Tray, or replace it.
Check Tray *
391~395: Paper
Jam
Paper jam detected
btwn a cassette and
the B ID.
1) Is a paper jammed around the cassette
or between the B ID and cassette.
2) Does the Paper entry switch operate
normal?
Yes
No
Remove the jammed paper.
Replace the Paper entry switch.
Open Stacker
Cover
400: Paper Size
Error
Paper in a size different
(45 mm or more) from
the specification
detected at the Printer
engine.
1) Is the paper in a custom size?
2) Is the paper in the standard size?
Yes
Yes
No
No action required.
Adjust the Paper size guide of the
cassette.
Replace the Paper size board
(B73 PWB).
Toner Low
410: Yellow
411: Magenta
412: Cyan
413: Black
Toner in one of the
four colors is running
short.
1) Is the specified toner cartridge almost
empty?
2) Does the Toner sensor of the specified
cartridge operate normally?
Yes
No
Replace it with a new toner kit.
Replace the Toner sensor for the
specified color.
Remove Printed
Papers
480: Stacker Full
The stacker for ejected
papers is full.
1) Is the stacker full?
2) Does the Stacker full sensor operate
normally?
Yes
No
Remove papers from the stacker.
Replace the Stacker full sensor.
Message Cause Error Description Solutions