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Power supply
Power is not being supplied to the printer.
Check Possible remedy
Is the printer turned ON? Check to make sure that the power switch on the back
of the printer is in the ON [ ] position.
Is the AC adapter properly Turn the printer OFF. Make sure that the power cable
plugged into the printer and is securely connected and then turn the printer back
the electrical outlet? ON.
Is the voltage correct? Use only the AC adapter that came with this printer.
Printing
The printer doesn't print, or it stops printing.
Check Possible remedy
Is the interface cable Make sure that the interface cable is plugged securely.
connected securely?
Is the printer in the Ready Make sure that the Ready lamp is lit. If it is flashing,
mode? press it to enter the Ready mode.
Is paper jammed? Make sure that there is no paper or other media
jammed inside of the printer. See page 46 for an
explanation on clearing paper jams.
Is the software you are Check the installation settings in your software and re-
using properly installed install it if necessary.
for your printer?
Is the proper media being Special A4 media must be either manually fed or
used? rework your data for A4 size.
The printed image has vertical lines.
Check Possible remedy
Is the thermal head dirty? Clean the inside of the printer. See page 41 for an
explanation of the proper way to clean the inside of
your printer.
The overall print is light.
Check Possible remedy
Is the media surface too Use only the recommended media with this printer.
rough? See Chapter 3 for an explanation of the proper media
to use.