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Chapter 5
Troubleshooting Your Installation
This chapter contains information on troubleshooting Windows NT, Unix and
Linux installations of iPlanet Web Server. It contains the following sections:
• Troubleshooting All Platforms
• Troubleshooting Unix and Linux
• Troubleshooting Windows NT
Troubleshooting All Platforms
This section describes the most common installation problems that occur across
multiple platforms and explains how to solve them.
Clients can’t locate the server. First, try using the hostname. If that doesn’t work,
use the fully qualified name (such as
www.machine_name.domain.com), and make
sure the server is listed in DNS. If that doesn’t work, use the IP address.
The port is in use. Most likely, you didn’t shut down a server before you migrated
the settings from a previous version. Shut down the old server, then manually start
the new one.
The port might also be used by another installed server. Make sure the port you’ve
chosen isn’t already being used by another server.
I’ve forgotten the administration user name and password. In the
https-adminserv/config directory in your server root directory, edit the admpw
text file, which contains a line of text similar to the following:
admin:lnOVeixulqkmU
The text before the colon is the administration user name (in this case, admin); the
text following the colon is the password, which is encrypted.