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12. TROUBLESHOOTING
12.1 Problems at Start-up of the Printer
■ The Power Switch is turned on, but the Power LED does not illuminate.
Possible causes Solutions / Reference
The Power Cord is not
connected into the wall outlet
completely.
Turn the Power Switch off. Plug the Power Cord into the AC
outlet completely. (→ 2.3 Connecting the Power Cord)
Then, turn on the Power Switch again.
The Power Cord is not
connected into the printer
completely.
Turn the Power Switch off. Connect the Power Cord into the
AC Power Inlet at the back of the printer. (→ 2.3
Connecting the Power Cord) Then, turn on the Power
Switch again.
The AC outlet is not
functioning correctly.
Plug a properly working electrical appliance into the AC outlet
in question. Check and see that nothing is wrong with the AC
outlet.
The Power Switch is not
turned on correctly.
Turn the Power Switch on. (|) indicates the power ON side.
12.2 Problems while Printing
■ Printing does not start.
Possible causes Solutions / Reference
“READY” is not shown on the
Operation Panel.
If “PAUSE” is shown on the Operation Panel, printing
cannot be performed.
Ensure that the Front Cover and Side Cover are closed.
Press the [Pause] key and confirm that “READY” appears
on the Operation Panel.
The printer driver has not been
installed correctly.
Check the settings of the computer to which the printer is
connected. If any wrong settings are found, correct them.
Check the following points.
• The installed printer driver is supported by an
operating system of the computer.
• The installed printer driver is proper for the printer.
WARNING!
If a problem cannot be solved by taking the actions described in this chapter, do not attempt to
repair the printer. Turn off and unplug the printer, then contact an authorised TOSHIBA TEC
service representative for assistance.