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12. TROUBLESHOOTING
12- 3
■ A blank page (label) is ejected.
Possible causes Solutions / Reference
The print tone is too low. Check the print tone. If it is too low, increase it.
⇒ [Help] on the Printing Preferences page in the
Printer Driver Properties
The print surface of the loaded
media faces down.
Load the media correctly.
⇒ 5. LOADING THE MEDIA
The ink side of the loaded
ribbon faces inside.
Load the ribbon correctly.
⇒ 4. LOADING THE RIBBON
Thermal transfer media
(normal media) is loaded
without loading a ribbon.
Check if the thermal transfer media is loaded with
“THERMAL PAPER” selected.
⇒ 5. LOADING THE MEDIA
The ribbon is not loaded
properly.
Check that the ribbon is loaded when the thermal transfer
printing is performed.
⇒ 4. LOADING THE RIBBON
■ The loaded ribbon is torn or ejected with the media.
Possible causes Solutions / Reference
The loaded ribbon is not
Toshiba TEC-approved or
recommended.
Check that the loaded ribbon is Toshiba TEC-approved or
recommended.
⇒ 3. MEDIA AND RIBBON
The print tone is too high. Check the print tone. If it is too high, decrease it.
⇒ [Help] on the Printing Preferences page in the
Printer Driver Properties
The ribbon is not loaded
properly.
Load the ribbon properly.
⇒ 4. LOADING THE RIBBON
The loaded ribbon is slack. Turn the knob of the Ribbon Take-up Shaft. Take up any
slack in the ribbon.
⇒ 4. LOADING THE RIBBON
The Ribbon Strip Plate is dirty. Clean the Ribbon Strip Plate.
⇒ 11.3 Cleaning the Ribbon Separation Plate