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TROUBLESHOOTING
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3.7 Other Information Required for Error Analysis
The following information is also needed to analyze the malfunction (especially a communication error).
Check the circles below if they are applicable.
1) If the error is cleared or not.
- Cleared by turning ON/OFF the power.
- Cleared by performing “Clearing the image data area (1*–102)”.
- Cleared by replacing the board.
- Not cleared.
2) Frequency of occurrence
- Frequently (occurring daily or always)
- Sometimes (about once a week)
- Only once
3) When a communication error is occurring, turn ON the circuit monitor for the line 1 or 2 (13–338),
and check the condition of the FAX communication with the tone from the speaker.
- Signals from the transmitter and that from the receiver clash.
Æ Check the model name of the other party’s machine.
- Noise occurring on the circuit.
Æ Ask the telephone (or telecommunications) company if the line condition is normal.
- Busy tone is heard from the other party during the communication.
Æ Ask by phone if the other party’s machine has any problem. If it does not, check its model
name.
- Others (describe condition):______________________________________________________
4) Condition of the machine when the problem occurred
-Display
Control panel:
Copying operation screen FAX operation screen Printing operation screen
Energy saver screen “Auto Power Off” screen
Describe the items displayed on the control panel in detail:_____________________________
Status of LEDs:
“MEMORY RX” ON “Communicating” ON
Power ON
- State of the machine
Availability of the recording paper:
1st drawer (size = ) No paper Paper present
2nd drawer (size = ) No paper Paper present
3rd drawer (size = ) Not installed No paper Paper present LCF
4th drawer (size = ) Not installed No paper Paper present LCF
Note: Note:
The image data (including printer data other than FAX data) and the job being performed are
erased by this operation.
Note: Note:
Turn OFF the circuit monitoring function after the checking is finished (13–338: 0).
11/04