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APPENDIX B: TROUBLESHOOTING
122
WD MY CLOUD PERSONAL CLOUD STORAGE
USER MANUAL
I am unable to play music, videos and/or view pictures through my digital
media adapter.
There are many kinds of file formats for pictures, videos and music; your particular
digital media adapter may not support a format to play or display it. Depending on
the digital media adapter device that you have (for example, Xbox 360 or
PlayStation 3), you may need to update your device to support the media format that
you want to play. Refer to your digital media adapter’s user manual for further
information.
Make sure the share containing your media content is enabled to serve that type of
media. See “Creating a New Share” on page 56.
Try re-encoding the media file.
Test the media file on a PC/MAC running a different media server to help determine if
the file is not corrupted, plays on a other media players, etc.
I am having trouble shutting down the WD My Cloud Device.
If you are unable to shut down the device using the WD My Cloud dashboard or the
WD Quick View icon:
1. Double-check every computer on the network to ensure no files are open or transfers
are in progress.
2. Check the following:
If the LED is solid blue (indicating the device is idle) or pulsing blue (indicating the
device is on standby), the device is ready to shut down.
If the LED is white (may look somewhat violet), the firmware is being updated. Do
not allow power to be lost to your device as this could corrupt the firmware
in the device and cause data loss. Loss of power may also cause the device to
become inaccessible.
If the LED is any other color, wait for it to turn blue. If it does not turn blue, consult
“Checking the Front Panel LED” on page 10.
3. Disconnect the power cable (if steps 1-3 do not resolve the issue).
4. Wait 30 seconds.
5. Reconnect the Ethernet cable and power cord, and then power on the device.