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ENWW Common Macintosh problems 77
OS X problems
Printer features do not
appear.
The wrong PPD is
selected for the printer.
Verify which PPD is selected as follows:
In the Print dialog box, click Summary. Verify that
the “PPD for:” setting is correct.
If the PPD setting is incorrect, delete the printer in
the Print Center and add it again. You might need
to manually select the PPD.
When using OS X v10.2,
the printer is not using
“Rendezvous” (mDNS)
You might need to upgrade your HP Jetdirect card
to a version that supports Rendezvous.
Tray 2 does not appear as
an installed option, even
though it is installed on the
printer.
(HP LaserJet 1300 series
only)
The ability to manually select installable options is
supported only in Mac OS X v10.2 and later.
Symptom Possible Cause Solution