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84 Chapter 6 ENWW
Printer software problems
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Printer software problems
Problem Solution
A printer driver for the
HP LaserJet 1150 or the
HP LaserJet 1300 printer is not
visible in the Printer folder
● Reinstall the printer software. In the Windows system tray, click Start,
select Programs, and select HP LaserJet 1150 or HP LaserJet 1300
and click Uninstall. Turn the printer off. Install the printer software
from the CD-ROM. Turn the printer back on.
Note
Close any applications that are running. To close an application that
has an icon in the system tray, right-click the icon and select Close or
Disable.
● Try plugging the USB cable into a different USB port on the PC.
● If you are trying to print to a shared printer, in the Windows system
tray, click Start, select Settings, and select Printers. Double-click the
Add Printer icon. Follow the instructions in the Add Printer Wizard.
An error message was
displayed during the software
installation
● Reinstall the printer software. In the Windows system tray, click Start,
select Programs, and select HP LaserJet 1150 or HP LaserJet 1300
and click Uninstall. Turn the printer off. Install the printer software
from the CD-ROM. Turn the printer back on.
Note
Close any applications that are running. To close an application that
has an icon in the system tray, right-click the icon and select Close or
Disable.
● Check the amount of free space on the drive where you are installing
the printer software. If necessary, free up as much space as you can,
and reinstall the printer software.
● If necessary, run the Disk Defragmenter, and reinstall the printer
software.
The printer is in Ready mode,
but nothing prints
● Reinstall the printer software. In the Windows system tray, click Start,
select Programs, and select HP LaserJet 1150 or HP LaserJet 1300
and click Uninstall. Turn the printer off. Install the printer software
from the CD-ROM. Turn the printer back on.
Note
Close any applications that are running. To close an application that
has an icon in the system tray, right-click the icon and select Close or
Disable.
● Print a Demo page. Press the Go button to print a Demo page.