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9-6 Troubleshooting
Microsoft NetBIOS/IP Troubleshooting Steps
This procedure assumes that the printer is powered on and connected to a
properly functioning network port using the correct cabling.
To troubleshoot a NetBIOS/IP Network:
1
Print a Configuration Report from your printer using CentreWare Internet
Services or CentreWare Printer Admin Services. See Chapter 2 Network
Software for details on printing Configuration, and other, reports.
Note:
If you are not able to print a Configuration Report from your workstation,
power off and power on the copier/printer. Allow at least 30 seconds between
powering off and powering on the printer. A Configuration Report will print.
2
Review the
SMB
area
of the Configuration Report.
3
Verify that the following information is set correctly:
NetBEUI Protocol
is Enabled.
Interface
is set to
Ethernet / NetBIOS/IP
or
Token Ring /
NetBIOS/IP
.
Host Name
is set for the NetBIOS/IP name selected for this printer.
Printer Name
is set for the name selected for this printer to act as a
print server.
WorkGroup
is set for the name of the desired NetBIOS/IP
workgroup for this printer.
Number Connections
is set to a value of 8 or greater.
Connection Timeout
is set to a value between 100 and 9999.