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9-8 Troubleshooting
IBM Networks
OS/2 Troubleshooting
To troubleshoot an IBM OS2 Network:
1
Check all IP Addresses and verify that you have set the printer address
correctly at the copier/printer Control Panel.
2
Go to a connected workstation and use the
ping
command to determine if
your server responds. If the server does not respond, you may have an
addressing or network problem.
3
Use the
ping
command to see if your printer responds. If the printer does
not respond, you may have an addressing or network problem. Correct
these conditions by checking and resetting IP Addresses or cabling and
then retry.
4
Use the
ping
command to see if your gateway responds. If the gateway
does not respond, you may have an addressing or network problem.
Correct these conditions by checking and resetting IP Addresses or
cabling and then retry.
5
Check your router, subnet (if applicable), and gateway addresses.
Incorrect addressing can render your lpr/lpd printing system unusable.
6
For OS/2 printing only, verify that LPRPORTD.EXE is running.
7
For OS/2 and WIN-OS/2 printing, verify that LPRMON.EXE is running.
8
Have you applied the appropriate IBM Fixpacks and APARs (see
compatibility for required Fixpacks). If not, the proper Fixpack must be
applied.