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TCP/IP Networks 9-11
5
If any changes were made at the Control Panel, power off and power on
the copier/printer. Allow at least 30 seconds between powering off and
powering on the printer. A Configuration Report will print. The
information on the Configuration Report can be very helpful in
completing the network installation and troubleshooting problems with
your copier/printer.
6
Verify that all changes made are reflected on the Configuration Report.
7
Go to a connected workstation located on the same subnet as the printer.
At a command line prompt, type:
ping nnn.nnn.nnn.nnn
(where nnn.nnn.nnn.nnn represents the IP
Address of the printer).
8
Try to
ping
the printer using its Host Name. If the ping is successful with
the printer's TCP/IP Address, but not with its Host Name, then you may
have a DNS name problem. Check the Default Gateway settings of the
printer.
9
Add the printer Host Name to your local hosts file and try the
ping
tests
again.
10
Try to
ping
other TCP/IP nodes on your network. This will verify proper
operation of your workstation's network card. Try to
ping
the printer from
another connected workstation. If the previous steps fail, you may have a
configuration problem at your local workstation. You may also have a
network problem.
11
If Dynamic IP Addressing is enabled, try setting a Static IP Address.
12
Power off and power on the printer, and check for connectivity again with
the
ping
command.