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Fault Codes
Xerox CopyCentre/WorkCentre/WorkCentre Pro 123/128/133 Quick Reference Guide 109
Fault Codes
When a fault occurs, the touch screen displays a message on how to clear the fault.
Some faults indicate customer maintenance, while others require the attention of the
Key Operator and/or System Administrator. A table listing fault codes and their
corresponding corrective actions is listed in the User Guide on the Documentation CD-
ROM or on the website:www.office.xerox.com/support.
Output Quality
Various situations can affect the quality of the output. Check the following conditions to
ensure optimum copy performance. If you still cannot resolve the problem, contact the
Key Operator.
• Do not locate the machine in direct sunlight or near a radiator.
• Follow regular maintenance schedules for cleaning areas, such as the document
glass, CVT glass and output trays. For more information, refer to the Job Status
chapter in the User Guide.
Xerox Welcome Center
For additional help. If you need any additional help on using your CopyCentre copier or
WorkCentre copier/printer, you can:
1) Refer to this User Guide
2) Contact the Key Operator
3) Visit our Customer Web Site at www.xerox.com or contact the Xerox Welcome
Center.
Please have your serial number at hand when contacting Xerox.
The Welcome Center will want to know the following information: The nature of the
problem, the serial number of the machine, the fault code (if any), as well as the name
and location of your company. Follow the steps below to look up the serial number of
the machine.