Filter
Top Products
C
C-2 Troubleshooting
Troubleshooting
This section provides troubleshooting guidelines for possible problems. If you are
unable to resolve a problem after referring to this section, contact your site operator or
administrator. Also, make sure there are no applications installed on the EX7750, with
the exception of the EX7750 utilities from the User Software CD. Applications other
than the EX7750 utilities are not supported and can cause system problems.
General printing problems
If this happens Try this
You cannot connect to
the EX7750.
• Make sure the EX7750 is not being calibrated from the Control Panel.
If the EX7750 is being calibrated from the Control Panel, you can select it in the
Chooser, but you cannot connect to it. This ensures that only one person is calibrating
the EX7750 at any time and that print jobs do not use unexpected calibration.
You cannot select or view
one of the queues.
• Request that your system administrator enable the queue in Setup.
You cannot connect to
the EX7750 from a Windows
computer with Command
WorkStation or the
Fiery utilities.
• Make sure the connection is configured correctly.
For instructions, see the User Software Installation Guide.
Printing seems to take too
long.
• Print to a queue instead of to the Direct connection.
When you print to a queue, the job is stored on the EX7750 until it can be processed
and printed; when you print to the Direct connection, the job cannot be sent to the
EX7750 until the previous job is finished processing, so you must wait longer to use
your computer.