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C-3 Troubleshooting
One or more Media Type
options are dimmed.
• Select a Paper Source that supports the media type you are using.
For information about requirements and constraints pertaining to special papers and
transparencies, see Appendix A.
The EX7750 does not
respond to a Print command.
• Make sure the printer was not disconnected.
If the administrator or operator has selected Suspend Printing on the EX7750 Control
Panel or Command WorkStation/Command WorkStation LE to interrupt printing,
your print job will not resume until someone selects Resume Printing from the
Functions menu on the Control Panel or clicks the function key on Command
WorkStation/Command WorkStation LE.
• Make sure the EX7750 is selected as the current printer.
Before printing, you must select the EX7750 as the current printer from your
Windows computer, Mac OS computer, or UNIX workstation.
• Make sure the printer is switched on.
Someone may have turned the printer off, or the Power Saver mode function may have
engaged. Even with the printer off, the EX7750 appears in the Chooser as long as the
EX7750 itself is turned on.
• If you are printing over an IPX (Novell) network, verify through the PCONSOLE utility
that the job was sent to the Novell queue and that the queue is being used by the
EX7750.
• Make sure the job does not contain a PostScript error.
Contact the operator, or use Fiery Spooler to check job status. In Fiery Spooler, a job
containing a PostScript error appears in red.
To obtain information on the PostScript error, make sure the Print to PS Error option
is set to Yes in EX7750 Setup. For more information, see the Configuration Guide.
You cannot print with
QuarkXPress 3.32 using the
PSPrinter 8.8.0 driver on a
Mac OS computer.
• Remove the file called Balloon Help from your QuarkXPress application folder and
restart QuarkXPress.
If this happens Try this