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7-12 Troubleshooting
Fax Problems
Symptom Solution
The machine is not
working, there is no
display, and the buttons are
not working.
• Unplug the power cord and plug it in.
• Check for power at the outlet.
There is no dial tone • Check that the phone is connected properly
• Check the phone wall socket by plugging in
another phone.
The telephone numbers
stored in memory do not
dial correctly
Make sure the telephone numbers are stored
correctly in memory. Print a Telephone
Numbers List. See Printing Reports on page 1-
46 .
The document does not
feed into the machine.
Make sure the document is not wrinkled or
creased and you are feeding it correctly.
You cannot receive faxes
automatically.
• Ensure that either FAX or TEL/FAX mode
is selected.
• Ensure there is paper in the machine.
• Ensure that your machine’s memory is not
full. Check the display for a MEMORY
FULL error message.
The machine cannot
receive faxes manually.
Ensure that you are hanging up the handset
before you press the Start button.
NOTE: This applies only to Xerox WorkCentre
385 models equipped with a telephone
connected to the
EXT. LINE jack on the bottom of the machine.