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7-14 Troubleshooting
Printer Problems
Symptom Cause and Solution
The printer does not print. • The printer cable is not connected properly.
• The printer cable is defective. Swap the cable
with one known to work. If necessary,
replace the cable.
• The printer port is configured incorrectly.
Check printer setting in Windows to make
certain that the print job is being sent to the
correct port (for example, LPT1).
• The Laser Printer Cartridge is not installed
properly. Remove and re-insert the
cartridge, see Installing the Laser Printer
Cartridge on page 1-6.
• A paper jam has occurred. Refer to Clearing
Jams on page 7-2.
• The printer may be configured incorrectly
within an application. Check the
application to verify that all print settings
are correct.
• The printer driver may be incorrectly
installed. Re-install the printer driver. See
Uninstalling Software on page 1-30. Try
printing a test page.
The paper does not feed
into the printer.
• Paper has not been loaded properly. Remove
and re-insert the paper correctly. Refer to
Loading Paper on page 1-15.
• There is too much paper in the Automatic
Paper Feeder. Decrease the number of
sheets of paper in the Automatic Paper
Feeder.