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LCD Error Messages
104
57512L-004 110PAX4/R110PAX4 User Guide 6/29/11
The RIBBON light is on; the
ERROR light flashes.
Ribbon is loaded, but the
print engine is set for direct
thermal mode.
Ribbon is not required with direct
thermal media. If you are using direct
thermal media, remove the ribbon. This
error message will not affect printing.
If you are using thermal transfer media,
which requires ribbon, set the
print engine for Thermal Transfer
mode. See Select Print Method
on page 66
The print engine stops; the
MEDIA light is on; the
ERROR light flashes.
The media is not loaded or is
loaded incorrectly.
Load media correctly.
Misaligned media sensor. Check position of the media sensor.
The print engine is set for
noncontinuous media, but
continuous media is loaded.
Install proper media type, or reset
print engine for current media type and
perform calibration.
The print engine stops; the
ERROR light flashes.
The printhead is not fully closed. Close printhead completely.
The head open sensor is not
working properly.
Call a service technician.
The ERROR light flashes.
The printhead has a faulty
thermistor.
Call a service technician.
The print engine stops; the
ERROR light is on; the
print engine cycles through
these three messages.
Caution • An improperly connected printhead data or power cable
can cause these error messages. The printhead may be hot
enough to cause severe burns. Allow the printhead to cool.
The printhead data cable is not
properly connected.
Caution • Turn off (O) the print engine
before performing this procedure.
Failure to do so can damage the
printhead.
1. Turn off (O) the print engine.
2. Disconnect and reconnect the data
cable to the printhead.
3. Ensure that the cable connector is
fully inserted into the printhead
connector.
4. Turn on (I) the print engine.
The printhead has a faulty
thermistor.
Call a service technician.
Table 9 • LCD Error Messages (Continued)
LCD Display/
Print Engine Condition
Possible Cause Recommended Solution
WARNING
RIBBON IN
ERROR CONDITION
PAPER OUT
ERROR CONDITION
HEAD OPEN
THERMISTOR
FAULT
WARNING
HEAD COLD
THERMISTOR
FAULT
ERROR CONDITION
HEAD ELEMENT BAD