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Troubleshooting
RFID Problems
114
57512L-004 Rev. A 110PAX4/R110PAX4 User Guide 6/29/11
RFID Problems
Table 14 identifies problems that may occur with RFID print engines, the possible causes, and
the recommended solutions. For more information about RFID, refer to the RFID
Programming Guide. A copy of the manual is available at http://www.zebra.com/manuals or
on the user CD that came with your print engine.
Table 14 • RFID Problems
Problem Possible Cause Recommended Solution
The RFID-enabled
print engine voids
every label.
The print engine is not
calibrated for the media being
used.
Calibrate the print engine. See Calibrate Media
and Ribbon Sensor Sensitivity on page 77.
The print engine is set for the
wrong tag type.
Refer to the RFID Programming Guide, and
check the tag types supported by your
print engine. If the tag type is not supported, you
may not be able to use the labels with your
print engine. If necessary, set the print engine for
the correct tag type.
The print engine is unable to
communicate with the RFID
reader.
1. Turn off (
O) the print engine.
2. Wait 10 seconds.
3. Turn on (
I) the print engine.
4. If the problem persists, you may have a bad
RFID reader or a loose connection between
the RFID reader and the print engine.
Contact Technical Support or an authorized
Zebra RFID service technician for
assistance.
The print engine is unable to
communicate with the encoding
module.
1. Turn off (
O) the print engine.
2. Wait 10 seconds.
3. Turn on (
I) the print engine.
4. If the problem persists, you may have a bad
encoding module or a loose connection
between the encoding module and the
print engine. Contact Technical Support or
an authorized Zebra RFID service technician
for assistance.
Radio frequency (RF)
interference from another RF
source.
Do one or more of the following as necessary:
• Move the print engine away from fixed RFID
readers or other RF sources.
• Make sure that the media door is closed at all
times during RFID programming.
The settings are incorrect in
your label designer software.
The software settings override the print engine
settings. Make sure that the software and
print engine settings match.
(Continued on next page.)