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6: Troubleshooting
Troubleshooting Procedures
P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 75
ERROR MESSAGES (printer will not operate)
Problem / Symptom Description or Cause Possible Solution
Note
CHECK RIBBON Wrong type of ribbon may be
installed. Ribbon for P1XX or ZXP3
will not work.
Ribbon may be improperly installed.
Install proper ribbon.
Reload ribbon cartridge. Refer to
Loading Ribbon Cartridge on
page 32.
COMMAND ERROR A command error occurred. Reset the Printer, and try printing the
card again.
COVER OPEN The cover is open. Make sure that the cover is
completely and securely closed.
LID OPEN The lid is open. Make sure that the lid is completely
and securely closed.
MECHANICAL ERROR Check that you are using the correct
card type.
Check that the ribbon is loaded
correctly.
Check for a card jam in the card
feed module.
See Technical Specifications on
page 83.
Refer to Loading Ribbon Cartridge
on page 32 for details.
Power off the printer, open the lid,
release the card feeder by pressing
the finger tab lever to the left of the
card thickness adjustment (arrow
below), lift up the card feeder, and
remove any jammed cards from the
card transport module. Note that you
may need to rotate the card transport
module by hand to access the
jammed cards.
Note: If the problem persists, contact Technical Support; see Worldwide Support on page 117.