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6: Troubleshooting
Troubleshooting Procedures
P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 79
Example • Non-printing horizontal lines (white)
There are non-printing horizontal lines (white) on the card surfaces.
Possible Cause:
• Ribbon cartridge is not correctly positioned.
Solutions:
• Ensure that the ribbon is properly rolled onto the ribbon cores of the cartridge and that
there are no wrinkles in the ribbon.
• Replace ribbon cartridge. Refer to Loading Ribbon Cartridge on page 32.
Possible Cause:
• Printhead is dirty.
Solutions:
• Clean the Printhead. Refer to Cleaning the Printhead on page 72.
Possible Cause:
• Printhead elements are damaged (e.g., scratched or burnt).
Solutions:
• Call Zebra Customer Service for Printhead replacement information; see Worldwide
Support on page 117.
Possible Cause:
• Loose printhead data cable connection.
Solutions:
• Ensure that the cable connection at the Printhead is secure.