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6: Troubleshooting
Troubleshooting Procedures
P1060728-002 Zebra ZXP Series 1 Card Printer User’s Manual 81
Example • Blurry printed image
Printing shows blurry printed image.
Possible Cause:
• Ribbon cartridge may not be correctly positioned.
Solution:
• Check that the ribbon is properly rolled onto the ribbon cores of the cartridge, with
no wrinkles.
• Replace ribbon cartridge, making sure it locks in place, and print again. Refer to
Loading Ribbon Cartridge on page 32.
Possible Cause:
• Ribbon may not be synchronized on the correct color panel position.
Solution:
• Open lid, then close lid to synchronize ribbon.
Possible Cause:
• Cards may not meet specifications. Refer to Technical Specifications on page 83.
Solution:
• Use a different supply of cards.
Possible Cause:
• Dust or embedded contamination inside the printer.
Solution:
• Clean the Rollers and the Printhead. Refer to Cleaning the System on page 69 and
Cleaning the Printhead on page 72 respectively.