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82 Zebra ZXP Series 1 Card Printer User’s Manual P1060728-002
6: Troubleshooting
Troubleshooting Procedures
Example • No printing
No printing on the card.
Possible Cause:
• Ribbon cartridge may not be installed in the printer.
Solution:
• Check for ribbon cartridge in the printer. Refer to Loading Ribbon Cartridge on
page 32.
Possible Cause:
• Cards may not meet specifications. Refer to Technical Specifications on page 83.
Solution:
• Use a different supply of cards.
Possible Cause:
• Cable on Printhead may be disconnected.
• Printhead elements may be scratched or burnt.
Solution:
• Call Service for Printhead repair or replacement information; see Worldwide Support
on page 117.