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Prestige 645R-A Series User’s Guide
Troubleshooting A-5
I cannot get a WAN IP address from the ISP.
Chart A-10 Troubleshooting WAN Interface
STEPS CORRECTIVE ACTION
1 The ISP provides the WAN IP address after authenticating you. Authentication may be through
the user name and password, the MAC address or the host name.
2 The username and password apply to PPPoE and PPoA encapsulation only. Make sure that you
have entered the correct Service Type, User Name and Password (be sure to use the correct
casing). Refer to the WAN Setup chapter (web configurator) or the Internet Access chapter
(SMT).
A.7 Internet Access
I cannot access the Internet.
Chart A-11 Troubleshooting Internet Access
STEPS CORRECTIVE ACTION
1 Make sure the Prestige is turned on and connected to the network.
2 If the DSL LED is off, refer to Section A.1.3.
3 Verify your WAN settings. Refer to the WAN Setup chapter (web configurator) or the Internet
Access chapter (SMT).
4 Make sure you entered the correct user name and password.
Internet connection disconnects.
Chart A-12 Troubleshooting Internet Connection
STEPS CORRECTIVE ACTION
1 Check the schedule rules. Refer to the Call Scheduling chapter (SMT).
2 If you use PPPoA or PPPoE encapsulation, check the idle time-out setting. Refer to the WAN
chapter (web configurator) or the Remote Node Configuration chapter (SMT).
3 Contact your ISP.