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Chapter 20 Troubleshooting
Media Server User’s Guide
356
2 If you have files from the iTunes Store that use DRM, you need to use your Apple account ID and
password to authorize other computers to play the files. Apple permits you to authorize up to five
computers at a time. To authorize a computer, open iTunes and click Store > Authorize
Computer.
3 If you are connecting through a NAT router, make sure that TCP port 3689 and UDP port 5353 are
open for traffic on both the server and the client and all points in between (especially the NAT
router). If your router includes a firewall, make sure it also allows TCP port 3689 and UDP port
5353 traffic.
20.13 Download Service and Broadcatching Functions
The download list or broadcatching items are missing after I removed a hard drive.
The NSA’s download and broadcatching lists are stored on the system volume. If you have two
JBOD volumes, it is possible to remove one and still use the other. However if you remove the
system volume, you may lose the download and broadcasting lists. With two JBOD volumes, the
hard disk that was installed first is usually the system volume.
The channel I added in the Broadcatching screen is active but no files are downloaded to
the NSA.
Check the Download Policy for that channel (see Section 10.8.1 on page 209). It may be set to
manual download. You can configure your NSA to download all items or only new items
automatically once the channel is updated.
I cannot find the download files.
By default, the Download Service and Broadcatching features store downloaded files as follows:
• P2P download jobs are stored in /*/incoming (where ‘*’ is a folder that you have set.)
• HTTP/FTP jobs are stored in /* (where ‘*’ is a folder that you have set.)
• All jobs triggered by RSS channels create the subfolder in /* using the channel name where it
store all files downloaded from that channel (where ‘*’ is a folder that you have set.)
Check your Preferences in the Download Service (Section 10.6 on page 194) and
Broadcatching (Section 10.8 on page 207) screens to know or configure where downloaded files
are stored.