CHAPTER
79-1
Cisco ASA 5500 Series Configuration Guide using ASDM
79
Configuring Anonymous Reporting and
Smart Call Home
The Smart Call Home feature provides personalized, e-mail-based and web-based notification to
customers about critical events involving their individual systems, often before customers know that a
critical event has occurred.
The Anonymous Reporting feature is a subfeature of the Smart Call Home feature and allows Cisco to
anonymously receive minimal error and health information from the device.
Note You might have received a popup dialog that invites you to do the following:
• Enable Anonymous Reporting to help improve the ASA platform.
• Register for Smart Home Notifications to receive personalized, proactive assistance from Cisco.
For information about the dialog, see the “Anonymous Reporting and Smart Call Home Prompt” section
on page 79-3.
This chapter describes how to use and configure Anonymous Reporting and Smart Call Home, and it
includes the following sections:
• Information About Anonymous Reporting and Smart Call Home, page 79-1
• Licensing Requirements for Anonymous Reporting and Smart Call Home, page 79-4
• Prerequisites for Smart Call Home and Anonymous Reporting, page 79-5
• Guidelines and Limitations, page 79-5
• Configuring Anonymous Reporting and Smart Call Home, page 79-6
• Monitoring Smart Call Home, page 79-10
• Feature History for Anonymous Reporting and Smart Call Home, page 79-11
Information About Anonymous Reporting and Smart Call Home
This section includes the following topics:
• Information About Anonymous Reporting, page 79-2
• Information About Smart Call Home, page 79-4
