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4-16 Troubleshooting
Drive Read Failure 0
If discs cannot be read when inserted in the drive, perform the following.
1. Remove and clean the failed disc.
2. Retry reading the CD or DVD.
Test the drive using other discs.
Play a DVD movie
Listen to a music CD
If the ODD works properly with alternate discs, the original disc is probably defective and
should be replaced.
3. Remove the power and remove the cover to inspect the connections to the ODD. Refer to
Online Support Information.
Check for broken connectors on the drive, motherboard, and cables.
Check for bent or broken pins on the drive, motherboard, and cable connections.
Try a different cable. If the drive works with the new cable, the original cable should be
replaced.
4. Replace the ODD. (Refer to Maintenance Flowchart)