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Returning a Product PRELIMINARY
72 Megabit Modem 500L Installation Manual
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RETURNING A PRODUCT
To return equipment to PairGain:
1 Locate the number of the purchase order under which the equipment was purchased. You
will need to provide this number to PairGain Customer Service to obtain a return
authorization.
2 Call or write PairGain Customer Service to ask for a Return Material Authorization (RMA)
number and any additional instructions. Use the telephone or fax number listed below:
• Telephone: (714) 730-2800
• Fax: (714) 730-2961
3 Include the following information, in writing, along with the equipment you're returning:
• Your company name, address, and the name of a person PairGain can contact
regarding this equipment.
• The same purchase order number you gave to Customer Service when you requested
an RMA number.
• A description of the equipment, as well as the number of units you're returning to us.
Be sure to include the model and part number of each unit.
• The shipping address to which PairGain should return the repaired equipment.
• The reason for your return:
a The equipment is defective.
b If there's another reason for returning the equipment, please let us know so we can
determine how best to help you.
4 Pack the equipment in a shipping carton.
5 Write PairGain’s address and the Return Material Authorization Number you received
from Customer Service clearly on the outside of the carton:
PairGain Technologies, Inc.
14352 Franklin Ave.
Tustin, CA 92780-7013
Attention: CRF RMA (Number)
If the equipment is defective, please tell us what you observed just before the
equipment malfunctioned. Be as detailed in your description as possible.