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Symmetra PX 10-40 kW 208 V Operation & Maintenance Guide - 990-4104B 25
Troubleshooting
This section lists all of the alarm and status messages that might be displayed on the UPS display
interface. A suggested corrective action is listed with each message to help you troubleshoot
problems.
General status
If a problem is reported, ensure that the system component in question is correctly installed (refer
to section on Module & Card Replacement).
Display message Meaning Corrective action
Input Freq outside
configured range
The input frequency to the UPS is
outside the configured range. The
output frequency will not synchronize
with the input frequency.
Normal bypass is not available.
Option 1: Improve the frequency of
the incoming voltage.
Option 2: Widen range of the
acceptable incoming frequency using
the display interface. Select Start-UP,
Setup, Output, Freq Select.
Option 3: Proceed with startup.
Normal bypass is not available.
AC adequate for UPS but
not for bypass
The UPS will function online with the
input voltage, but the input voltage is
not adequate to power the load in the
event of Bypass Operation.
Option 1: Improve the incoming
voltage.
Option 2: Proceed with startup.
Normal bypass is not available.
Low/No AC input,
startup on battery
Input voltage is not adequate to start
the UPS. If start-up proceeds, the
UPS will function in Battery
Operation.
Option 1: Cancel start-up until
acceptable input voltage is present.
Option 2: Continue start-up and run
on battery.
Main Intelligence
Module inserted
An Intelligence Module has been
installed into the UPS.
No corrective action necessary.
Main Intelligence
Module removed
An Intelligence Module has been
removed from the UPS.
If no Intelligence Modules has been
removed, check that the Intelligence
Modules are properly inserted and
that the fastening screws are tight.
Redundant Intelligence
Module inserted
An Intelligence Module has been
installed into the UPS.
No corrective action necessary.
Redundant Intelligence
Module removed
An Intelligence Module has been
removed from the UPS.
If no Intelligence Modules has been
removed, check that the Intelligence
Modules are properly inserted and
that the fastening screws are tight.
# Batteries changed since
last ON
At least one battery module has been
added or removed from the UPS since
the last time the Power ON command
was used.
No corrective action necessary.